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Public encouraged to join Keogh ‘listening events’



Members of the public in North Lincolnshire, North East Lincolnshire and Goole are being encouraged to join ‘listening events’ being held as part of the Keogh Review.

Northern Lincolnshire and Goole Hospitals NHS Foundation Trust is one of 14 hospital trusts across England with a higher than expected mortality ratio and will welcome a rapid response team between June 5 and 7 as part of a national process being led by Professor Sir Bruce Keogh, medical director of the NHS in England.

The Keogh Review is visiting organisations which have been identified as mortality ‘outliers’ for the past two consecutive years using either the Summary Hospital-Level Mortality Indicator (SHMI) or the Hospital Standardised Mortality Ratio (HSMR), or in some cases including NLaG, both.

To ensure the views of patients and the wider public community are heard, the following listening events, which will be independently facilitated by the Keogh Review team, will take place as follows:


Wednesday, June 5 6pm-8pm Corner Lounge, Grimsby Institute, Nuns Corner DN34 5BQ  


Thursday, June 6 6pm-8pm Executive Lounge, Glanford Park, Jack Brownsword Way, Scunthorpe DN15 8TD  


Friday, June 7 6pm-8pm Main Hall, Goole College, Boothferry Road, Goole DN14 6SR  

Members of the public are being encouraged to attend the listening events to find out more about the Keogh Review process and to share their own views with the team about any experiences of health care and, most crucially, where they would like to see quality improvements made in the future.

To confirm attendance at any of these listening events people should call 01724 282282 ext 2528 or email nlg-tr.comms@nhs.net by Monday June 3.

There will be 100 seats at each event and bookings will be taken on a first come, first served basis. People will need to give their full name and a contact number or email address.

The purpose of the Keogh Review is to help those Trusts identified as having a higher than average mortality ratio on their journey of improvement.  The rapid response review team will work with them to identify where any additional actions, over and above those that have already been taken locally, may be necessary to really raise the bar on quality and the safety of care and treatment.

NLaG medical director Dr Liz Scott said:

“We encourage people to attend one of these very important listening events being held by the Keogh Review team.  It is only with the much valued input of our patients and the local communities we serve, that we will be able to make quality improvements for the future.

“Our teams are already working with our commissioners to improve the quality and safety of care for patients but we know there are still things we can do much better and these listening events will be a vital tool in helping us understand where we need to focus.”

Chief executive Karen Jackson said:

“People can be absolutely reassured that we are committed to putting our patients, their safety and wellbeing at the very heart of everything we do to make positive changes for the future. We wholeheartedly welcome this review.”

Dr Peter Melton, chief clinical officer for North East Lincolnshire CCG, said:

“A lot of work has already been carried out across Northern Lincolnshire to improve the quality of services currently being provided. This effort has come from both the two Clinical Commissioning Groups and the hospital trust.

“We are now looking forward to working with Sir Bruce Keogh’s team to continue to drive up the quality of service.”

Dr Margaret Sanderson, chair of North Lincolnshire Clinical Commissioning Group, added:

“It is always useful to have a fresh set of eyes to look at a situation and we hope Sir Bruce Keogh’s team can provide this.

“The review team will seek to work with the CCGs and the hospitals trust to have open and transparent conversations with patients, members of the public, staff and partner organisations to better understand the causes of these higher than expected mortality rates.”

The review team’s information pack for Northern Lincolnshire and Goole Hospitals NHS Foundation Trust will be available to view on the NHS Choices website at www.nhs.uk from Tuesday June 4.

Anyone who is unable to attend a listening event but wishes to give their views to the rapid response team can do this in a number of ways:

By email: brucekeogh.review@nhs.net

By letter: Bruce Keogh Review, c/o NHS England, 1st Floor Quarry House, Quarry Hill, Leeds, LS2 7UE

By phone: call the Care Quality Commission on 03000 61 61 61 and select option 2

Outcomes from the Keogh Review are not expected until late summer and will be published by NHS England.


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