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Your spotlight on local services

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The mission

Healthwatch England's mission

Our vision

We are working towards a society in which people’s health and social care needs are heard, understood and met.

Achieving this vision will mean that:

  • People shape health and social care delivery
  • People influence the services they receive personally
  • People hold services to account

Our mission

We are the consumer champion for health and social care.

We achieve this by:

  • Listening hard to people, especially the most vulnerable, to understand their experiences and what matters most to them
  • Influencing those who have the power to change services so that they better meet people’s needs now and into the future
  • Empowering and informing people to get the most from their health and social care services and encouraging other organisations to do the same
  • Working with the Healthwatch network to champion service improvement and to empower local people

Our values

All of our work is informed by our values:


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