What can you expect from a good care home?
Do you have a friend or relative in a care home in North Lincolnshire? Do they receive good care? The Care Quality Commission (CQC) has published a booklet called ‘What can you expect from a good care home?’ The booklet describes how care homes should be providing care that is safe, effective, caring, responsive to people’s needs and well-led.
Healthwatch need to hear about people’s experiences of care in care homes in our area. You might know of something good that you want to tell us about, or perhaps someone is not getting the care you would expect. Telling Healthwatch can help us to decide when to visit a home to meet and talk to residents, staff and relatives to gain an understanding of the care that is provided. We call these visits Enter & View (E&V).
Healthwatch, visits can be announced where the care home knows in advance that we are visiting, or unannounced where they do not expect our visit.
Healthwatch differs from the (CQC) who ‘inspect’ services. We do not look at anything clinical such as care plans. Our E&V Representatives are volunteers trained to listen to and record the views of residents, relatives and staff delivering care.
After a visit, the care home receive a report of our findings to help them identify good practice and to see where improvements can be made. We re-visit some homes to see how things have been improved.