Information and signposting

Register your service with Healthwatch

Register the details of your group or organisation with us to become part of our information resource. This information will be available to people seeking the type of services or help your group or organisation might be able to provide. Complete the form and return to Helen Kirk Information and Signposting Officer.

The Blue Door Project Scunthorpe

The Blue Door is a service that provides support to anyone that has experienced domestic abuse and sexual violence in North and North East Lincolnshire. They offer outreach support, drop in groups, advocacy and counselling at their Scunthorpe base of Laneham Street, DN15 6LJ. They are a part of Grimsby and Scunthorpe Rape Crisis and were formerly known as The It’s My Right Service.        

Helpline: 0800 197 4787

Office: (01724) 841 947

Email: info@bluedoor.org

North Lincolnshire Council offer a web based search facility to locate local groups who are open to individuals who might be interested in joining in the activities local to where they live or within a short traveling distance. http://www.northlincs.gov.uk/leisure/outdoor-sports-and-leisure/clubs-and-societies-register/?p=3 

Wellbeing Hubs

You can click the links below to see the Wellbeing Hubs' Activities:

Citizens Advice Bureau

Citizens Advice Bureau offers general advice, based at 12 Oswald Road, Scunthorpe for walk-in clients and appointments. Specialist employment advice and money advice along with representation at tribunals and at court is also offered. Tel: 01724 870941

Aspire

Delivering safe, effective interventions for alcohol addiction and drug addiction in Yorkshire, Humberside and Lincolnshire for over 30 years. They've helped thousands of local people on the road to recovery. If you need help or you’re concerned that you (or someone you know) has a problem with drugs or alcohol, you can complete a self assessment online. 

Delta

North Lincolnshire’s under 19s drug and alcohol service offers free help and support to young people worried about their own or someone else’s drug/alcohol use. Call 01724 298528 - phone lines are open Monday to Thursday from 9am to 5pm and on Fridays from 9am to 4.30pm. There is an answerphone after these hours. Address: 22-24 Cole Street, Scunthorpe, DN15 6QS

Empathy 

Support for families, friends, partners and carers of drug and alcohol users. Offers direct access, counselling, one to ones, weekly group sessions, outreach, mediation and signposting. They are based at 10-12 Shelford Street, Scunthorpe, DN15 6NU. Tel: 01724 488535. 24 hour helpline 07592395127. Email: info@empathysupport.co.uk or help@empathysupport.co.uk  

Step Forward 

Step Forward* is based at 189-195 High Street, Scunthorpe, DN15 6EA. It is a non-judgmental, recovery-focused service which will work with people using drugs or alcohol. Services offered include assessment advice, information, needle exchange, health, harm reduction advice and treatment and support. Telephone: 08081 430640 For more information visit the Change Grow Live website. The opening times are: Monday to Friday: 9am to 5pm. Evening appointments are available until 7pm on Monday and Wednesday.

Cruse Bereavement

Offers support, advice and information to children, young people and adults. Our services are free of charge and support anyone who has been bereaved wherever or however the death has occurred. We offer one-to-one support in your home or if you prefer, at an outside venue. Group support is also available. All it takes is a simple phone call to their 24hr Helpline. If you leave a message, they aim to get back to callers, usually within 24 hours. Scunthorpe Helpline: 01724 281178

If you would like to speak to someone in person (at the Scunthorpe branch only) the Helpline is staffed at the following times: Monday, Wednesday and Friday mornings 9 - 11am. Tuesday afternoons 4.30 - 6.30pm. Scunthorpe:, 4-6 Roberts Street, Scunthorpe, DN15 6NG

Email: southhumber@cruse.org.uk

Survivors of Bereavement by Suicide

Survivors of Bereavement by Suicide exist to meet the needs and break the isolation experienced by those bereaved by suicide. They are a self-help organisation and aim to provide a safe, confidential environment in which bereaved people can share their experiences and feelings, giving and gaining support from each other. National Helpline: 0300 111 5065 9am to 9pm.

Scunthorpe Local Group meet on the third Wednesday of each month.  For more details contact Nina on 07528 788823.

Care Quality Commission  

The Care Quality Commission checks all hospitals, dentists, care homes and care services to see that they meet national standards - find out what they have to say about services in your area.  You can also give confidential feedback about services to the CQC via their website, and it will be used to inform future inspections.

AGE UK

AGE UK provide practical and general support services for older people in the North Lincolnshire area. Their services include benefits advice, befriending, home security and a handyman service. They have two offices in North Lincs. Scunthorpe office, 34a Crosby Road, Scunthorpe, DN15 6SF. Tel: 01724 849819. Barton office, 31 High Street, Barton upon Humber, DN18 5PD. Tel: 01652 636208 Email: info@ageuknorthlincs.org.uk. Alternatively you can get in touch via their online form. 

Arthritis Care

Whether you’ve been recently diagnosed with arthritis, living with it for some time or think you may have the early signs, Arthritis Care are there for you. Their helpline is a free, confidential service, which is open to anyone affected by arthritis. (0808 800 4050) You can also email: info@arthritiscare.org.uk Locally Arthritis Care meet on the last Monday of each month at 7.30pm at Alvingham Road Day Centre, Scunthorpe, DN16 2DP. Contact Margaret on 01724 782238 or 01724 735262.

Alzheimer's Society 

The UK's leading dementia support and research charity, for anyone affected by any form of dementia in England, Wales and Northern Ireland. They provide information and practical and emotional support to help people live well with dementia, and invest in world-class research with the ultimate goal of defeating it. Alzeimer's Society are the first point of contact for anyone dealing with dementia - whether they are worried about dementia or have it themselves, are a family member or carer, or a health or social care professional. Tel: 01724 848594 Email: adminnlincs@alzheimers.org.uk

Carers Support

Working with Carers to ensure they receive the right support and information at the right time, enabling Carers to carry on looking after their loved ones, friends and neighbours. The Carers' Support Centre can be contacted by calling 01652 650585 or emailing info@carerssupportcentre.com 

Connect to Support

Connect to Support is an online service designed to help vulnerable adults live in their own homes longer. Increasingly, people are living longer and want to live independently and not go into care homes. North Lincolnshire Council is assisting these people by changing the way it delivers services to vulnerable adults. It aims to be the first place that anyone who needs information on care and support locally will go. It supports people to make an informed choice about service providers and the support that they may need. To see the online service visit: www.connecttosupport.org

Foresight 

Foresight (North East Lincolnshire) Limited operates throughout North and North East Lincolnshire to meet the needs and requirements of disabled people, their families and carers. The organisation promotes active citizenship assisting to remove the barriers to social exclusion. Foresight works to improve the quality of life for its service users, building confidence and combating disadvantage. By the provision of new opportunities, raising awareness and partnership working we address the stigma and myths surrounding the disability and break down barriers enabling individuals to lead a full and independent lifestyle. There are a range of adult learning courses and childrens activities at the day centre. The Scunthorpe centre is located on 45 Minster Road, Scunthorpe, DN15 7EP. You can contact them via telephone on 01724 271381 or 01724 844256

Magic Moments

Magic Moments is a registered charity set up to support children with autism and aspergers. To help make their dreams a reality. They have a sensory room, a computer area and a play area. Their vision for the future is to have a purpose built centre to provide respite accommodation and much much more! Tel: 01724 848683 Email: mm4ak@hotmail.com

Stroke Association 

The Stroke Association provides high quality information, practical advice and emotional support in the aftermath of a stroke. They begin working with a stroke survivor and their family immediately following a stroke, and will continue to provide the support people need, for as long as they need it – within their own homes and back into the community. The service offers:- life after stroke support, home visits, leaflets, factsheets and information about Life after Stroke grants and benefits, help with returning to work, assistance with accessing local leisure and social activities, support for carers and links to other organisations and networks. Email: Ingrid.Langton@stroke.org.uk Tel: 01724 851203

Talking Newspaper

This is a chance for people who are blind and partially sighted to listen to the news. The Scunthorpe Telegraph is available daily. If you wish to become a member you can contact Edward Buckley on 01724 840211. 

Lindsey Lodge Hospice

Provides care for patients with life limiting conditions such as cancer, multiple sclerosis, motor neuron disease and heart or renal failure.  Whilst the hospice does receive funding from the NHS they do have to fund raise. Switchboard & Patient Enquiries: 01724 270835 Email: enquiries@lindseylodgehospice.org.uk

Macmillan Health Care Team

Community Nursing Team Community and Therapy Services for North Lincolnshire. “A unique service to provide individual care, dependent on need, within the home”.  The Macmillan Health Care Team offers services to enable people to remain in their own homes in the later stages of illnesses.  The team provides practical care and support for families and carers. Referrals to MHCT may come from any professional involved in a patients care, eg district nurse, GP or Macmillan Nurse. Macmillan Health Care Team 01724 203781. 

My Future Care Plan: Making plans for my care a useful booklet produced by NLaG, NLCCG, NLC and Lindsey Lodge Hospice http://www.nlg.nhs.uk/content/uploads/2013/12/My-future-care-plan.pdf

Help with health costs  

Although treatment on the NHS is free at the point of delivery, there may still be some costs (for example, your journey to hospital). However, much or all of the cost can be reclaimed, which should ease any added stress. These pages (accessed through the NHS Choices website) explain in full detail how to claim the money to which you are entitled.

Food Banks 

Scunthorpe Baptist Church, Ashby Road.

Monday 1pm - 2.30pm and Thursday 1pm - 2.30pm For enquiries please contact: 01724 848388 or email: foodbank@scunthorpebaptist.co.uk 

The Forge 

The Forge Project are passionate about reducing the impact of poverty and homelessness in Scunthorpe and the surrounding areas.

Tel: 01724 276742 Email: talktous@theforgeproject.co.uk

Adult Mental Health Services 

If you, or someone you know has concerns about their immediate health and you or they are already registered with one of the Adult Mental Health services then please use the following contact methods to get the help you need:

During office hours

• Phone your GP
• Phone your care coordinator / lead professional or other mental health worker
• Phone Mental Health Access Team/Single Point of Contact – 01302 566999

Outside of office hours

• Please phone your local Access/Crisis Team: 01724 382015. A trained call handler will signpost you to the most appropriate service depending on your level of need. This may include your out of hours GP, a voluntary organisation or our Access/Crisis Team

CAMHS (Child and Adolescent Mental Health Service)

North Lincolnshire CAMHS is an NHS service that provides mental health assessments, therapy and intervention for children, young people up to the age of 18 years and their families or identified carers. They are a multidisciplinary team of professionals based at St Nicholas House, Scunthorpe, who work with children, young people and their families or identified carers where the child or young person is experiencing mental health issues, or emotional difficulties and are registered with a general practitioner (GP) who is based within the North Lincolnshire geographical area.  

Tel: 01724 408460 The Duty Team operate Monday to Friday 9am to 5pm.

Options Recovery College 

Options Recovery College offer a range of recovery focused educational courses, which are aimed at supporting people to make the most of their talents and skills through self-management, enabling them to deal with their mental health challenges and helping them achieve the things they want in life. Their courses offer opportunities to gain an understanding of the issues that challenge our mental health, begin the journey of recovery and the hope that taking control and self-management can bring.

To register with the Options Recovery College, you can write to them at Sandfield House, 297 Ashby High Street, Scunthorpe, North Lincolnshire, DN16 2RY. Call (01724) 275959, or email at: optionsrecoverycollege@rdash.nhs.uk. When they have received your registration, they will contact you to arrange an appointment with one of their workers to discuss your learning requirements.

MIND Scunthorpe and District

Local branch of the national charity MIND. Mind strive to ensure anyone affected by a mental health problem has somewhere to turn for support and respect. Series of programmes available locally including Wellness Recovery Action Programme (WRAP), Mental Health First Aid, Coping with life courses, VOICE of the service users (hold regular meetings Tuesdays 10.30am to 12.30pm at the peer support centre), Peer support and other helpful training available.    

Based at: Printers Yard, Fenton Street, Scunthorpe, DN15 6QX Tel: 01724 279500 Email: info@sdmind.org.uk             

SAMARITANS

Samaritans offer a confidential listening ear to local people who are upset or struggling to cope. The service is available round the clock by telephone and they have regular visiting hours, when people can simply drop in to talk.  If you can describe your feelings better using the written word you may email them. You don't have to be suicidal to contact them.

Based at: 2 Lindum St, Scunthorpe, Lincolnshire DN15 6QU.  Tel: 01724 860000 Email: jo@samaritans.org

Minor Ailments

The minor ailments service operates throughout North Lincolnshire, you can find a list of pharmacies if you click here.  If your child has a minor ailment or illness you can visit one of these pharmacies where they will make an assessment of your child’s illness/ailment and give you medication that your normal GP might have prescribed.  

NHS Choices  

The UK’s biggest health website, providing all the information you need to make choices about your health. Find information about hospitals, GPs, dentists and urgent care, as well as patient feedback on these services.

Healthwatch North Lincolnshire worked with Cloverleaf, Northern Lincolnshire and Goole Hospitals NHS Trust and Let There Be Light Productions, to produce a short film for people with learning disabilities.

The film called 'The Hospital Visit' is an example of what might happen when you attend an outpatient appointment at Scunthorpe General Hospital.

Healthwatch received feedback from local learning disability groups that people with a learning disability often feel anxious and worried about visiting the hospital as they didn't know what to expect. Healthwatch raised these concerns with NLAG and it was decided to produce a guide in video format, so people attending an outpatient appointment had a better understanding of what to expect.

NLAG funded the film and Let There Be Light Productions worked closely with the Trust, Cloverleaf and other local groups to develop the script and filming. 

You can view the film here.